Terms of Service

1. Services

• Performance ($130 per listing per month): We build and manage the pricing strategy for each enrolled listing in PriceLabs. A strategist adjusts it daily. We apply pricing rule sets to your listing on Airbnb, monitor performance, and alert you when a listing needs attention.
• Maestro ($199 per listing per month): Everything in Performance, plus done for you listing optimization (titles, descriptions, listing details, and photo order and placement), proactive monitoring, ongoing refinements, and priority support.
• Requests: On request, we set minimum stays and minimum nightly rates and advise on cleaning fees and stay length. We will tell you when a limit you request is likely to reduce bookings.
• Reporting: You receive a performance report at the end of each month. If you are a property management company, you may also request a report at any time.

2. What the Services Do Not Include

You remain the host and operator of each listing. The Services do not include:

• guest communication or hospitality;
• cleaning, maintenance, or any work at the property;
• cancelling or changing reservations;
• replying to guest reviews (we may flag reviews that need a reply);
• taking photographs;
• listing optimization under the Performance plan; or
• changing settings that only your own accounts control.

3. Client Responsibilities

To receive the Services, you agree to:

• Invite us as a co-host on each enrolled Airbnb listing, and keep that access in place while you subscribe.
• Give us admin level login credentials for any channel manager or property management system (PMS) connected to your listings, and keep that access active while you subscribe. This lets us set up fees and markups once, so they are not counted twice.
• Keep PriceLabs as the only tool that sets prices. You must turn off Airbnb Smart Pricing and any dynamic pricing in your channel manager or PMS.
• Not change rates manually or reverse listing changes we make. Send change requests to us.
• Not apply discounts of any kind, including weekly, monthly, early bird, last minute, and promotional discounts, on Airbnb, a channel manager, or a PMS. Discounts are part of the pricing strategy, so only we set them.

4. Fees and Recurring Billing

By subscribing, you authorize us to charge the payment method you gave at checkout every month. The subscription renews each month at the agreed rate until you cancel. Fees depend on the service tier and the number of enrolled listings. A portfolio discount on our fees applies while five or more listings are enrolled and active: 15% for 5 to 19 listings, 18% for 20 to 49 listings, and 20% for 50 or more listings.

5. Payment Failures

If a payment fails, we will retry the charge up to three (3) additional times and email you about each failed attempt. If we cannot collect payment, we may pause the Services until the balance is resolved.

6. Cancellation and Refunds

You may cancel at any time. The Services remain active until the end of the current billing period. We do not give partial refunds for unused parts of a billing cycle. We remove our co-host access when the subscription ends.

Minimum term for Revenue Management Partners. If you are a property manager and sign up as a Revande Revenue Management Partner ("RM Partner"), your subscription has a minimum term of six monthly billing periods. If you cancel during that term, the Services and monthly charges continue until the end of the sixth billing period. After the six month term, you may cancel at any time as described above.

7. Third Party Platforms

The Services operate through Airbnb, PriceLabs, and your channel manager or PMS, which we do not control. We are not responsible for lost revenue while another dynamic pricing tool, a connected app, or a setting only you control overrides or blocks our prices.

8. No Guarantee of Results

We aim to maximize revenue, but results depend on market, property, and season and are not guaranteed. Past performance does not guarantee future results.

9. Changes to These Terms

We may update these Terms. We will email you about material changes. If you keep using the Services after a change, you accept the updated Terms.

10. Contact

Questions about these Terms: withrevande@gmail.com